My Southern Cross

Manage your health insurance policy directly from your phone with My Southern Cross, the member app designed for speed, security, and convenience.

Check your benefits and balances instantly. View your current cover, see what you pay for your policy, and access all your policy documents and communications in one place. Stay informed about your health insurance anytime, anywhere.

Submit claims and request prior approval faster than ever. Process your claims online through the app and track their status without visiting a branch or waiting on hold. Prior approval requests streamline treatment planning, helping you get the care you need with confidence. (Note: prior approvals are not available for members on the HealthEssentials plan.)

Access online GP consultations through CareHQ, available 7am–7pm, 7 days a week. Talk to a doctor without leaving home, making it easier to get medical advice when you need it.

Keep your details up to date by updating your contact information directly in the app. Never worry about missed communications or incorrect records.

Discover and redeem exclusive member offers tailored to you. Get the most value from your membership with special deals and discounts available right in the app.

Built for Southern Cross members who want control over their health insurance. The app is secure, fast, and designed with your needs in mind. To use the app, you must be a registered Southern Cross Health Insurance member with an active My Southern Cross account.

By installing and using the app, you agree to receive communications online through My Southern Cross and accept the Mobile App Terms of Use and Privacy Statement. Your eligibility for benefits and claims are subject to your current policy terms and conditions.

Download My Southern Cross today and take your health insurance with you.